Shipping Information

We are excited to share that our fulfillment center has officially moved to our headquarters in South Korea. This transition allows us to provide a more seamless shopping experience with newer inventory, more consistent product availability, and continued access to the Hannah products you love.

All orders are shipped directly from our headquarters in South Korea using Economy Express.

Duties, Taxes & Customs — Fully Covered by Hannah

Shop with peace of mind — there are no additional customs duties, import taxes, or customs clearance fees for you to pay upon delivery.

Hannah handles the applicable customs duties, import taxes, and customs clearance charges associated with your shipment. These costs are already accounted for as part of our shipping process, so you will not receive a separate customs bill or be asked to pay additional import charges when your package arrives.

The shipping amount shown at checkout is the amount you pay for shipping. No surprise customs charges. No additional duty payments upon delivery.

Delivery Times

• Economy Express: Orders typically arrive within 7–10 business days for major urban areas in the USA. Delivery to areas outside major urban centers may require an additional 3–7 business days.
• Hawaii & Alaska: Delivery times may vary depending on the destination.

You will receive tracking information as soon as your order has shipped.

Please note that business days exclude weekends and statutory holidays.

Shipping Costs (Based on Order Total)

• Up to $98.99 USD: $7.99 USD
• $99 USD and up: FREE SHIPPING
• Hawaii, Alaska & U.S. Armed Forces: $7.99 USD
• $99 USD and up: FREE SHIPPING
• U.S. Territories: $11.99 USD

Customs duties, import taxes, and applicable customs clearance charges are handled by Hannah and are not charged separately to the customer upon delivery.

*Please be aware that shipping prices are subject to change without prior notice.

Other Shipping Costs (Based on Other Brands/Stores)

Please note that shipping prices may increase for orders containing products sold by other brands or stores. These external factors may affect overall shipping costs. We strive to keep our shipping rates as low as possible and appreciate your understanding.

Our Policies

• Hannah Health One Inc. is not responsible for orders damaged during shipment to freight addresses or locations outside the U.S.
• Our facility operates on business days and is closed on weekends and national holidays. Please plan your delivery expectations accordingly.
• Shipping costs are non-refundable if you choose to return any portion of your order.
• If a package is returned to us by the carrier following an unsuccessful delivery attempt or refusal of delivery, additional shipping charges may apply if the order is reshipped.
• Any damage or missing items between our facility and the shipping address on the order must be reported within three (3) days of the carrier's delivery date. We cannot investigate delivery exceptions beyond this timeframe.
• Once a package has been transferred to the shipping carrier, tracking updates are provided directly by the carrier. Tracking information will be sent to the email address provided during checkout.
• If a package is marked as Delivered but has not been received, please contact the applicable local carrier for additional assistance.

Order Processing Times

All online orders are typically shipped within 3 business days, unless there is an unexpected delay. During sale periods, processing may take a few additional business days due to increased order volume.

Address Errors and Replacements

For non-deliveries or deliveries to incorrect addresses resulting from customer address errors, Hannah Health One Inc. does not assume responsibility for sending replacements.

Price Adjustments

We offer a one-time price adjustment on any item within 7 days of the initial purchase with the original receipt. Price adjustments are not applicable to orders that have already received promotional discounts, including BOGO sales, promotional coupons, or holiday sales.

To request a price adjustment for an online purchase, please email care@thebrandhannah.com.