Shipping & Order Processing
We want to ensure you have a clear understanding of our shipping process. All orders are shipped using the following carriers:
- UPS Economy & USPS Ground: Shipments typically take 3-5 business days to reach major urban areas in the USA, although delivery times may occasionally extend beyond this range. You will receive tracking information as soon as your order ships. Please allow an additional 3 business days for delivery to areas outside major urban centers.
Track your UPS shipment here
Track your USPS shipment here
Please note that "business days" exclude weekends and statutory holidays.
Shipping Costs (Based on Order Total)
- Up to $98.99 USD: $5.99 (UPS SurePost/ USPS Ground)
- $99 and up: Free
- Hawaii, Alaska, U.S Armed Forces: $6.99
- U.S Territories: $9.99
*Please be aware that shipping prices are subject to change without prior notice.
Hannah Health One Inc. is not responsible for orders damaged during shipment to freight addresses or locations outside the U.S.
Our facility operates on business days and is closed on weekends and national holidays. Please plan your delivery expectations accordingly.
Shipping costs are non-refundable in the event you wish to return any portion of your order.
If a package is returned to us by our carrier after one unsuccessful delivery attempt or a refusal, we are happy to reship it for you. After one unsuccessful attempt, the order will be refunded, minus all shipping costs.
Any damage or missing items between our facility and the shipping address on the order must be reported within three (3) days of the carrier's delivery date. We cannot investigate delivery exceptions beyond this timeframe.
Order Processing Times
All online orders are typically shipped within 2-3 business days unless there is an unexpected delay. Please note that during sale periods, orders may take a few extra days to ship due to increased order volume.
Address Errors and Replacements
For non-deliveries or deliveries to incorrect addresses resulting from customer address errors, Hannah Health One Inc. does not assume responsibility to send out replacements.
We offer a one-time price adjustment on any item within 7 days of the initial purchase with the original receipt. Please note that price adjustments are not applicable to orders that have received promotional discounts (e.g., BOGO Sales, Promotional Coupons, Holiday Sales). To request a price adjustment for an online purchase, please send an email to email@example.com.