WE SHIP WORLDWIDE

All orders are shipped via UPS Worldwide Economy

 

IMPORTANT UPDATE

WE ARE MOVING CROSS COUNTRY TO THE SUNNY STATE OF CALIFORNIA. ALL ORDERS WILL BE DELAYED BY UP TO 3 WEEKS. 

If you wish to cancel your order, please email us at:

care@thebrandhannah.com

We apologize for the inconvenience and delay. 

 

All Products are Shipped from the U.S

*Customs Fees (Import Tax/Duty) may apply. In this case, the buyer is held liable for all fees and expenses. 

(Please note that the means of transportation may change depending on the shipping situation or airline situation for some shipments. The shipping costs include tariffs and VATs, they may vary slightly depending on shipping location and order product.)

• International Shipping Policy 

We ship to : Canada, Australia, New Zealand, Mexico, South America, Europe, Asia. 
*If your country is not listed during checkout, please contact us and we will direct you to the appropriate hannah partner. 

UPS : Shipments take 5 - 30 business days to major urban areas, depending on location. Tracking information will be provided to you once your order is shipped.

Please note additional time may be required at customs when crossing the border. Add additional 5-7 business days for areas outside of major urban centers. 

*PLEASE NOTE: Delays may occur. Packages can take up to 1 month to be delivered in some countries. 

Shipping Costs

Order Total	UPS WORLDWIDE ECONOMY
Up to $35 USD	$9.99
$35 to $98.99 USD	$9.99
$99 to $299 USD	Free
$299 to $399 USD	Free

  *All shipping prices are subject to change without prior notice.

Expedited Shipping for Canada and Australia

UPS WORLDWIDE EXPEDITED	UP TO $300
Canada 2 - 7 Days	$19.99

Australia 2 - 7 Days

$29.99

Our Policies

*Hannah Health One Inc. is not liable for any damaged orders that are shipped to freight addresses or any addresses outside the U.S.

*Our facility does not operate on weekends and national holidays. Please plan delivery time accordingly. 

*Shipping costs are non-refundable in the case where you wish to return any portion of your order.

*If a package is returned to us by our carrier after 1 delivery attempt or a refusal, the order will be refunded, minus shipping costs. 

* You must report any damage or missing item that could have occurred between our facility to the shipping address on the order within three (3) days from the delivery date marked by the carrier. We will not be able to investigate any delivery exception past this timeframe.

Order Processing Times

All online orders will be mailed out within 2-3 business days, unless there are unexpected delays, such as Holiday Seasons. 

Please note that orders placed during a sale may take a few extra days to ship due to increased order volume.

Since all orders are shipped from the US, all shipments are subject to customs inspection at the border for duties and taxes. If charged, it is the customer's responsibility. Please contact your local customs office for more information.

International Exchanges & Returns

All International Orders are non-exchangeable and non-returnable, due to high shipping cost and labor involved.

*All sale items are FINAL SALE. No returns/exchanges on sale items accepted. 

If an international package is returned to us for the following reasons, such as not wanting to pay customs fees or change of mind, a refund will be issued minus shipping costs. 

Exchanges or refunds will only be issued for merchandise defects.

We reserve the right to refuse or limit returns or exchanges for any reason.