International Shipping & Returns
Worldwide Shipping
At The Brand hannah, we proudly offer worldwide shipping for your convenience. All orders are carefully dispatched through UPS WORLDWIDE ECONOMY, a trusted courier service.
International Shipping Policy
We extend our shipping services to a wide range of countries, including Canada, Australia, New Zealand, Mexico, South America, Europe, and Asia. If your country isn't listed during checkout, please don't hesitate to contact us, and we will connect you with the appropriate Hannah partner in your region.
Shipping Timeframes
UPS is our primary shipper, ensuring efficient delivery of your package. Once it reaches the border, the final delivery is handled by the local post office or other couriers. Delivery times vary from 3 to 18 business days for major urban areas, depending on your location. You will receive tracking information as soon as your order ships. Please note that additional time may be required for customs clearance, especially for areas outside major urban centers, which may need an extra 5-7 business days.
Shipping Costs to Canada
For orders shipped to Canada, we offer competitive shipping rates based on your order total:
Customs Duties and Taxes are NOT included in the pricing: UPS Worldwide Economy
- $11.99 USD with UPS Worldwide Economy
- Orders $99 USD and up: FREE SHIPPING
- You are responsible for covering any applicable customs and duties taxes that may be incurred.
Shipping Costs to Australia & New Zealand
Customs Duties and Taxes are NOT included in the pricing: UPS Worldwide Economy
- $16.99 USD with UPS Worldwide Economy
- Orders $120 USD and up: FREE SHIPPING
- You are responsible for covering any applicable customs and duties taxes that may be incurred.
Shipping Costs to United Kingdom
Customs Duties and Taxes are NOT included in the pricing: UPS Worldwide Economy
- $12.99 USD with UPS Worldwide Economy
- Orders $99 USD and up: FREE SHIPPING
- You are responsible for covering any applicable customs and duties taxes that may be incurred.
*Please note that shipping prices are subject to change without prior notice.
Other Shipping Costs (Based on other Brands/Stores)
*Please note that shipping prices may increase due to products sold by other brands or stores. These external factors can impact our overall shipping costs, which may result in higher rates. We strive to keep our prices as low as possible and appreciate your understanding.
Our Policies
We take pride in our commitment to customer satisfaction but also want to clarify some key policies:
- We cannot be held responsible for damaged orders delivered to freight addresses or addresses outside the U.S.
- Our facility operates on business days, excluding weekends and national holidays. Please consider this when estimating delivery times.
- Shipping costs are non-refundable in the event you wish to return any part of your order.
- If a package is returned to us due to a delivery attempt failure or refusal, a refund will be issued, minus shipping costs.
- Please report any damage or missing items within three (3) days of delivery to enable us to investigate the matter.
Order Processing Times
Most online orders are processed within 2-3 business days, except during peak seasons like holidays. Orders placed during sales may experience slight delays due to increased volume.
Customs and Duties
As all orders originate from the U.S., they are subject to customs inspection at the border, which may lead to duties and taxes. Customers are responsible for these charges if and when incurred, and we recommend contacting your local customs office for further information.
In the event that a package is returned due to non-payment of these duties and taxes, regrettably, we are unable to reship it to you without requiring you to cover the shipping and handling costs once more. Your understanding in this matter is greatly appreciated.
International Exchanges & Returns
We regret to inform you that all international orders are non-exchangeable and non-returnable due to the high shipping costs and labor involved. Additionally, all sale items are considered FINAL SALE with no returns or exchanges accepted.
Refunds or exchanges are only possible for merchandise defects, and we reserve the right to refuse or limit returns or exchanges for any reason. Your satisfaction is essential to us, and we appreciate your understanding of our policies.